Noreen Ma is the Branch Head of the Firehall Branch at the Vancouver Public Library. She is passionate about customer service and the role that libraries play in building communities. She has been part of VPL since 1998 with former roles including branch assistant manager, children’s librarian, and clerical supervisor. Noreen also serves on the B.C. and Yukon Book Prizes Board and she is the B.C. representative for the Pacific Northwest Library Association’s Young Reader’s Choice Awards.Noreen received her MLIS from UBC in 2005.