Mai Lu is Head of Public Services at the University of Toronto Mississauga Library and she supports teaching and learning through reference and research services, information and loans’ services, and library community development. Mai previously held leadership positions in public libraries, including Library Manager, Acting Area Manager, and Deputy Chief Librarian. Mai holds a Master of Information Studies and a Master of Public Policy, Administration and Law, and is a member of the OLA Cultural Diversity and Inclusion Committee. In her free time, Mai enjoys reading and watching movies with her dog Rosie.