Elizabeth Glass is Director Planning, Policy and Performance Management at Toronto Public Library where her responsibilities include strategic planning, risk management and staff development. Her interest in leadership development is four-fold; building a diverse leadership team, succession management as a risk in the public library sector, engaging staff at all levels in the organization and driving measurable outcomes and impact which advance equity. Elizabeth is a graduate of the Faculty of Information Science, University of Toronto, Queen’s University, a member of the Federation of Ontario Public Libraries Board and leader of Bridge: Technology Access in Public Libraries.