Mary has been working in public libraries for over 30 years. Prior to her current role as Manager of Communications & Community Development she has held various positions in the library field from Page to Children’s Assistant to Manager of Public Service. She is passionate about the library and a champion of the staff. She believes the library is the cornerstone in the community, strengthening neighbourhoods and providing a place to explore, interact, and imagine.
Strengthening Staff Satisfaction: How to Assess and Improve Staff Engagement
Employees that are fully engaged provide a better customer experience. Simple, right? If only it were that easy. Learn how Caledon Public Library undertook a comprehensive staff engagement survey and how the results prompted an organization-wide conversation and a team effort to shift the library’s culture. Handouts PDF Presentation If you attended this session, please complete a brief session evaluation here.