Margaret Wall is a librarian at the University of Toronto, where she is cross-appointed between User Services and Library Administration in an internal communications and patron relations role.
Margaret Wall
Communications & Reference Librarian, U Toronto
Sessions with Margaret Wall
How can academic libraries strengthen services to members of the public to ensure the inclusion of those who may experience homelessness or mental illness? We will describe how we implemented an empathy-driven approach, outlined by last year’s Super Conference public libraries spotlight speaker Ryan Dowd, including service assessment, consultation, and outcomes. If you attended this session, please complete a brief session evaluation here. Handout Presentation